Shipping policy
SHIPPING POLICY
Thank you for shopping with us! We are committed to ensuring your order reaches you safely and as quickly as possible. Please read our shipping policy below for information regarding processing, delivery, and shipping-related concerns.
Shipping Locations
All orders are shipped from United Kingdom.
We currently ship within the United Kingdom and selected international destinations. If your country is unavailable at checkout, please contact us for assistance.
Order Processing Time
All orders are processed within 4–5 working days. Orders are not processed, shipped, or delivered on weekends or public holidays.
During periods of high order volume, processing times may be extended. If there is a significant delay in dispatching your order, we will contact you using the email address provided at checkout.
Shipping Rates & Delivery Estimates
Shipping costs are calculated and displayed at checkout before payment is completed.
Estimated delivery times are as follows:
- UK Standard Shipping: 3–5 working days
- International Shipping: Delivery times vary by destination and carrier
Please note that delivery estimates are not guaranteed and delays may occur due to factors outside of our control, including courier disruptions, severe weather conditions, customs processing, or peak seasonal periods.
Tracking Information
Where available, tracking details will be provided once your order has been dispatched.
Incorrect Shipping Addresses
Customers are responsible for ensuring that the shipping address entered at checkout is accurate and complete. We cannot be held responsible for orders that are delayed, lost, or delivered to an incorrect address due to customer error.
Lost, Stolen, or Delayed Packages
Once an order has been handed over to the shipping carrier, we are not responsible for packages that are lost, stolen, delayed, or damaged during transit. If you experience an issue with delivery, please contact the shipping carrier directly and provide your tracking information.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the purchase price or shipping costs.
Returns, Refunds & Exchanges
All sales are final. We do not offer refunds, returns, or exchanges unless an item arrives damaged or incorrect due to our error.
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photographs and order details so we can review the issue.